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Customer Service

FBO first class customer service in Ecuador

Our highly committed customer service team is here to support you for the very star of your journey, ensuring your visit is as seamless and comfortable as possible, available 24/7 to meet your every need


  • After-Hours Service Available

    Our FBO's experienced staff is available to assist with arrivals and departures 24 hours a day, 7 days a week. Our regular operating hours are from 06:00 to 23:00, but with advanced notice, we can provide FBO services at any hour. Please contact us ahead of time to provide your flight requirements.

  • Catering Requests

    Customized catering is essential for our business aviation clients. That's why we partner with reputable catering experts, formulating an exclusive menu designed to smoothly fulfill and deliver your a-la-carte food and beverage requests. Discover our catering options now by clicking the link below

    Menu
  • Forms of Payment Accepted

    For our customers' convenience, Ecuacentair FBO accepts AVCARD®, all credits cards and wire transfer.

  • Hotel Accommodations - Discounted Rates Available

    It is our pleasure to offer negotiated rates for pilots and passengers at recognized international and local brand-name hotels in Ecuador.

  • Immigration & Customs Support

    Immigration & Customs Support

    Ecuacentair FBO makes your travel easier by coordinating with Ecuadorian Immigration and Customs authorities prior to your arrival and departure.

  • Onsite Passenger Security Screening

    Your passengers can avoid going to the main airport terminal by using Ecuacentair FBO’s convenient and private passenger security screening, held onsite in our FBO facility.

  • Exclusive transportation service

    Require a high-end car, van, bus, or perhaps a helicopter? Ecuacentair FBO can arrange it all for you. Just let us know your preference, and we'll ensure it's prepared and waiting.

  • Secure partnered taxi services

    Secure partnered taxi services

    Experience the difference with Ecuacentair FBO’s premier taxi service. Partnering with an exclusive provider, we prioritize security, speed, and punctuality for your transportation needs.

  • Your personal shopper solution

    Your personal shopper solution

    Ecuacentair FBO offers a unique personal shopping service. Whether it's chocolates, snacks, or aircraft parts, simply inform us, and we’ll handle the sourcing, saving you precious time.

  • Concierge

    Concierge

    Ecuacentair FBO isn't just about aviation. We can seamlessly arrange all your needs in Ecuador, be it hotels, catering, dining, tours, or exciting night activities. Your convenience, our priority.

  • Permits

    Permits

    We can assist you with all types of permits Worldwide:

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